Privacy Policy

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Hoy plumbing group is committed to supporting the Australian Privacy Principles for all fair handling of Personal Information which set clear standards for the collection, use, disclosure, storage of and access to Personal Information collected during the course of business operations and compliance with the Privacy Act 1988 (Commonwealth) and its amendments (the Act), and the Australian Privacy Principles (APPs) set out in that Act. You can see the full text of the APPs online at the Office of the Australian Information Commissioner’s website at:

https://www.oaic.gov.au/privacy/the-privacy-act/

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, www.hoyplumbinggroup.com.au From your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose. 

Under circumstances where we collect sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.you would reasonably expect such use or disclosure..

The personal information we collect about you may include:

• name;
• mailing or street address;
• date of birth;
• email address;
• phone number

What  Sensitive do we collect?

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained.
• For a secondary purpose that is directly related to the primary purpose.
• With your consent; or where required or authorised by law.

how do we Collect Your Personal Information?

We collect your personal information directly from you when you:

• when your register on our website; 
• directly from you including via telephone, email or facsimile;
• interact with us over the phone;
• interact with us in person;
• interact with us online;
• participate in surveys or questionnaires;
• apply for paid employment,  contractor or volunteer

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

Access to your personal information:

Hoy plumbing group will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.  In order to protect your Personal Information we may require identification from you before releasing the requested information.

How do we protect your personal information?

Hoy plumbing group will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, by:

• physical security of our premises and databases / records;
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having technological measures in place.

Disclosure of personal information 

Your Personal Information may be disclosed in a number of circumstances including the following:

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purpose for which it was collected or for a related or ancillary purpose such as:

1. supply of our services and products to you in accordance with our Terms and Conditions and any agreement entered into with you, to facilitate, process, carry out and respond to your request;
2. to our third party service providers to assist us in providing and improving our services and products to you and developing, improving and marketing our services and products to you;
3. for regulatory reporting and compliance with our legal obligations, to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
4. to the seller or supplier of any products to you for the purpose of ascertaining and obtaining any information required to perform our services for you;
5. to identify you and conduct appropriate checks, including credit checks;
6. set up, administer and manage our services and products and systems, including the management and administration of an account;
7. to train and develop our staff to better provide services to you;
8. to contact you; and
9. to our successors and/or assigns.

Complaints and Privacy policy enquiries

If you believe that we may hold other personal information about you which is inaccurate or you wish to change or remove any of the personal information you have provided, please contact us by using this web form or email our privacy officer.